Doner Market Branch of Chelo Restaurant takes customer satisfaction very seriously. In the case of problems with your food order, please contact same Doner Market Branch of Chelo Restaurant Branch through our hotline number and we will assist you. In appropriate cases, Doner Market Branch of Chelo Restaurant will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund.
In every event, we will do our best to ensure your satisfaction.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card or in a special cases to pay by cash back.
Customers have the right to cancel an order up to 5 minutes from placing the order on our website.
While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.
An order may be subsequently cancelled by a restaurant after you have received a confirmation that it has been sent to the restaurant. Doner Market Branch of Chelo Restaurant reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.